We built ChangeBreeze because we lived through the pain of broken change management.
ChangeBreeze was created by MSP operators who experienced firsthand how difficult traditional change management tools were to implement and maintain.
We saw teams managing critical infrastructure changes through spreadsheets, email approvals, Teams chats, and disconnected documentation. Every missed approval increased risk. Every audit created unnecessary stress. Every "quick fix" on a Friday night became an untraceable incident on Monday morning.
We built ChangeBreeze to give MSPs a practical, lightweight, ITIL-aligned platform that technicians actually want to use - without the enterprise overhead.
Why We Built It
Most MSPs know they need change management. What they don't need is another complex ITSM platform.
The Problem
Most MSPs know they need change management. What they don't need is:
- Another complex ITSM platform
- Six months of implementation
- Expensive consultants
- Processes that technicians ignore
Our Approach
ChangeBreeze was built specifically for MSPs that need:
- Controlled change without the bureaucracy
- Faster, traceable approvals
- Audit readiness by default
- Reduced operational risk
- Without enterprise-level overhead
Meet the Founders
Here are the people behind ChangeBreeze.
Shannon Weir
Co-Founder
Shannon brings more than 13 years of enterprise IT infrastructure experience, including senior leadership roles as a Network Lead and Senior Network Architect. Throughout his career, he has managed complex multi-site environments, led infrastructure teams, and experienced firsthand how unmanaged changes can lead to outages, compliance gaps, failed audits, and loss of customer trust.
Those experiences ultimately led to the creation of ChangeBreeze. Shannon saw that many MSPs were still relying on spreadsheets, emails, and disconnected processes to manage critical infrastructure changes. He co-founded ChangeBreeze to provide a practical, MSP-focused platform that makes change management simple, scalable, and audit-ready.
Built from the ground up for multi-tenant environments, ChangeBreeze helps service providers reduce risk, improve accountability, and maintain operational maturity without unnecessary complexity.
Connect on LinkedInNathan Baxter
Co-Founder
Nathan is a hands-on network engineer with more than four years of MSP experience. He has worked directly with customers managing firewalls, troubleshooting infrastructure, responding to critical incidents, and navigating the challenges of delivering reliable IT services across multiple client environments.
Having operated on the front lines of managed services, Nathan understands the gap between governance frameworks and real-world operations. He has seen how rushed changes, manual processes, and poor documentation can introduce unnecessary risk while creating additional work for technical teams.
"I understand the gap between governance theory and what actually happens during a Friday night change window."
His focus is ensuring that ChangeBreeze makes governance a natural part of the workflow. The goal is simple: help MSPs create better change outcomes, maintain complete audit trails, and reduce operational risk without increasing administrative burden.
Connect on LinkedInHave a question for the founders directly? Get in touch
What We Believe
The principles that shape every decision we make.
Practical over complex
Change management should reduce risk, not create administrative burden. If a feature adds friction without adding safety, it doesn't ship.
Audit-ready by default
Good governance should happen naturally through the workflow. When the audit comes, the records are already there - no scrambling required.
Built for MSPs
Every feature should solve a real operational problem faced by service providers. Multi-tenant by design, because MSPs manage multiple clients - not one.
Earn trust every day
Reliability and transparency come before growth. You own your data, you can export it anytime, and we'll be honest when things go wrong.
Our Journey So Far
Where ChangeBreeze has come from - and where it's going.
Development Begins
Started building ChangeBreeze in Tasmania, Australia, with a clear mission: change management that MSPs actually want to use.
MVP Released
Launched with Normal and Emergency change workflows, multi-tenant architecture, ITIL-aligned approvals, and comprehensive audit trails.
First Customer Onboarded
Real-world validation: our first MSP customer went live and started managing changes across their client portfolio.
ConnectWise PitchIt Program
Accepted into ConnectWise PitchIt - external validation and integration pathway with the industry's leading PSA platform.
Platform Expansion
Added Auvik and Hudu integrations, Office 365 mailbox branding, MS Teams integration, basic API, and comprehensive reporting.
Evolving & Growing
Continuously shipping features and integrations based on customer feedback. VCAB, PIR, templates, and analytics live and in use.
Continuous Improvement
We're focused on building what our customers need:
- • Enhanced ConnectWise workflows
- • Additional MSP integrations
- • Expanded compliance capabilities
- • Customer-requested workflow improvements
Transparency
We believe trust comes from being open about how we run the platform you rely on.
Security & Trust
Encryption, RBAC, MFA, audit logging, and our responsible disclosure policy.
Privacy Policy
How we handle your data, and our commitment to keeping it yours.
Blog & Resources
Educational content on MSP change management, ITIL, and audit readiness.
Documentation
Product docs, guides, and how-tos - fully public, no signup required.
Transparent Pricing
Clear, public pricing. 30-day free trial, no credit card required.
Talk to the Founders
Questions go straight to the people building the product, not a support queue.
See ChangeBreeze in Action
Start a free 30-day trial. No credit card required. You own your data - export it anytime.