Overview
ChangeBreeze automatically handles timezone conversions to ensure that change schedules display correctly for all users, regardless of their location. This guide explains how timezones work in ChangeBreeze and what to expect.
Key Principles
Personal Time Zone:
- Your timezone is set in your user profile based on your location
- All times you enter in forms are automatically interpreted as being in your local timezone
- All times displayed to you are shown in your local timezone
Company/Organization Timezone:
Your company or organization has a primary timezone setting
This timezone is used for:
- Emails sent to multiple recipients (stakeholders, teams)
- Teams channel notifications
- Calendar attachments (ICS files)
- Outlook calendar integration
Single-User Emails
When you receive an email about a change you created, times are shown in your personal timezone. This ensures you see times that match what you entered
How It Works in Practice
Creating a Change
Scenario: You're in Sydney (AEDT, UTC+11) and create a change scheduled for 2:00 AM - 3:00 AM.
- You enter the times in the form: 2:00 AM - 3:00 AM
- ChangeBreeze converts these to UTC and stores them: 3:00 PM - 4:00 PM (previous day)
- When you view the change, it displays back to you as: 2:00 AM - 3:00 AM AEDT
Viewing Changes
What you see:
- Change detail page: Times in your timezone
- Your personal emails: Times in your timezone
What stakeholders see:
- Stakeholder emails: Times in company timezone
- Teams notifications: Times in company timezone
- Outlook calendar invites: Times in company timezone
Adding to Outlook
When you click "Add to Outlook" in a Teams notification:
- The calendar event is created with times in your company's timezone
- If your company is in AEDT and the change is 2:00 AM - 3:00 AM, Outlook will show exactly that
Note: Outlook may display times in your personal device timezone, but the event is created with the correct company timezone
Timezone Settings
Setting Your Personal Timezone
- Go to My Profile by selecting the dropdown menu in the top right of the screen.
- Select your timezone from the dropdown under the Preferences Tab
- Click Update Preferences
- All future times will display in this timezone
Setting Company or Organization Time Zone
Only company / Organization administrators can edit the setting. Contact your administrator if the company timezone needs to be changed.
To edit the time zone enter the Organization settings or Company settings page for a tenant. The Timezone can be adjusted under the Profile Tab.
Daylight Saving Time
ChangeBreeze automatically handles daylight saving time transitions:
- Times are stored in UTC (no DST)
- Displayed times automatically adjust when DST starts/ends
- No manual updates needed
If you schedule a change for 2:00 AM during daylight saving time, when DST ends and your timezone changes from AEDT to AEST, the time will automatically adjust to 3:00 AM AEST (same UTC moment).
Business Hours Configuration
Your organization can configure business hours to help schedule changes during appropriate times. Business hours are set in your company's timezone and apply to all users in that organization or company. When you're viewing change schedules or planning implementations, the system can highlight whether a scheduled change falls within or outside of business hours. This helps ensure changes are scheduled when appropriate support staff are available.
Business hours settings are managed by your company administrator and typically follow standard working days (Monday-Friday, 9 AM - 5 PM in your company timezone), but can be customized to match your organization's operational schedule.
Contact Support
If you experience timezone issues:
- Check your personal timezone setting (Settings → Profile)
- Verify the company timezone with your administrator
Contact support with:
- The time you entered
- The time that was displayed
- Your personal timezone
- Your company timezone
- Screenshots if possible