Overview
The Progress Update Update feature allows you to send real-time status updates to all stakeholders while a change is in progress. This keeps everyone informed about progress, delays, or issues without leaving the platform.
When to Use It
Use Progress Update Updates when:
- You encounter an unexpected issue during implementation
- The change is taking longer than expected
- You want to provide a progress checkpoint
- You need to initiate a rollback
- A previously reported issue has been resolved
How It Works
- Navigate to the change detail page for an In Progress change
- Click the Progress Update button (amber/yellow button)
- Review the recipients:
- To: Change creator, technical approver, and operational approve
- CC: Any stakeholders from the notification list - Select a Quick Template or write your own message
- Click Send Update
All recipients will receive an email notification with your update, and a Teams notification will be sent if configured.
Quick Templates
To save time, we've included pre-written templates for common scenarios:
| Template | When to use |
| Unexpected Issue |
Something has gone wrong and you're investigating
|
|
Delay Expected
|
Implementation is taking longer than planned
|
|
Progress Update
|
Regular status update on what's done and what's remaining
|
|
Rollback Initiated
|
You need to revert the change
|
|
Issue Resolved
|
A previously reported problem has been fixed
|
Simply click a template button to populate the message field, then customise the bracketed placeholders with your specific details.
Visibility
The Progress Update button only appears when a change has the status In Progress. Once a change is completed, failed, or cancelled, this option is no longer available.